The U.S. Department of Agriculture (USDA) Farm Production and Conservation (FPAC) Business Center provides services to employees and customers across the Farm Service Agency (FSA), the Natural Resource Conservation Service (NRCS), and the Risk Management Agency (RMA). The services provided by the FPAC-BC were designed to improve operations and efficiencies within USDA and bolster support for America’s farmers, ranchers, and foresters. The FPAC-BC became operational in October 2018 and has undergone some minor structural changes to improve output. This study will help FPAC identify a path for success and advancing change management within the FPAC-Business Center.
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