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Justice, Fairness, Inclusion, and Performance.

U.S. Department of Health and Human Services, Program Support Center (PSC) Organizational Assessment



The U.S. Department of Health and Human Services (HHS) Program Support Center (PSC) was created to provide a centralized support organization for HHS and other federal agencies. Over the years, PSC has expanded its services to include a range of administrative and operational support functions, such as financial management, occupational health, acquisitions, real estate, logistics, and myriad other operational services including physical security and personnel suitability services. Today, PSC operates as a full-service shared services provider, under three portfolios (Financial Management, Federal Occupational Health and, Real Estate and Logistics) delivering high-quality and cost-effective support to help agencies meet their goals and objectives.


PSC has contracted The Parnin Group and NAPA to provide a comprehensive assessment focused on mission performance, business execution, operations management, stakeholder engagement, customer satisfaction, and Information Technology (IT) modernization. This assessment will analyze technical, functional, and operational aspects of PSC, which will include a mission analysis and an organizational capacity assessment. The Study will include an:

  1. Assessment of PSC’s mission as a shared service provider and its organizational capacity to meet its mission requirements; and
  2. Analysis of PSC’s governance and finance structures, supporting IT systems and processes, internal organization and infrastructure, and stakeholder engagement.

The Academy has appointed a four-member Expert Advisory Group (EAG) to oversee and guide this study. Information on the EAG and Study Team is provided on the next page. A final report with findings and recommendations, and executive briefings on the report, will be completed by the end of July 2024.

Click the button below to view the Project Overview.

Project Overview


Pursuant to the Federal Advisory Committee Act, Title 5, Appendix 2, § 15, NAPA is required to provide public notice of the names and brief biographies of appointed study panel members and provide a reasonable opportunity for the public to comment on such appointments. Any concerns about the prospective (Panel or Expert Advisory Group) members should be directed to Brenna Isman, Director of Academy Studies (

View the language of the Act.

Study Fellows