The U.S. Department of Agriculture’s (USDA) National Finance Center (NFC) is an Office of Personnel Management-certified shared service center that provides payroll, human resources management, and financial services. The NFC assists the USDA and other government and quasi-government agencies in achieving cost-effective, standardized, and interoperable solutions that provide the functionality to support those agencies’ strategic financial management and human resource management direction. The NFC services more than 170 diverse agencies and provides payroll services to more than 600,000 federal employees. The NFC’s core operations are in New Orleans, LA, with additional sites in Washington, DC, and Denver, CO. The NFC’s backup facilities are in St. Louis, MO, and Shreveport, LA.
The USDA NFC required an assessment of its mission and operations as a shared service provider and its organizational capacity to meet ongoing mission requirements efficiently and effectively going forward. The USDA contracted with the Academy to provide a modernization assessment of the NFC. The Academy
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The report offers 16 actionable recommendations under four themes: Improving Governance and Developing a Vision, Engaging Customers and Employees, Implementing a Multi-Phase IT System Modernization Process, and Obtaining the Funding Needed Now and in the Future.