PROJECT DESCRIPTION

This assessment evaluated and recommended enhancements to NTIA’s IT framework, ensuring it supports its operational and strategic needs efficiently.​ The Academy conducted the following activities as part of this study:

1. IT Organizational Assessment: Examine the IT division’s organizational structure to evaluate staffing levels, roles, responsibilities, and operational processes against industry best practices and benchmarks from similarly sized organizations.​
2. IT Technical Assessment: Conduct a detailed evaluation of all IT systems, including software, hardware, and network infrastructure, to identify technological difficulties and areas requiring updates or enhancements.​
3. IT Future State Planning: Develop an NTIA Future State Roadmap, which will outline the necessary organizational structure, technical capabilities, resource allocations, and IT functions and applications required to support NTIA’s strategic objectives.

The Academy appointed a five-member Panel of Fellows to oversee and guide this study. Information on the Panel of Fellows and Study Team is provided in the Project Overview. A report with findings and recommendations was completed in March 2025.

The Panel provided a series of findings and recommendations for NTIA’s ITD to consider, addressing topics such as staffing, customer experience, budget, services, IT governance and management, investment management, financial reporting, IT contract and project management, systems, enterprise support operations, cybersecurity, and future state planning.