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Justice, Fairness, Inclusion, and Performance.

Federal Bureau of Prisons Health Services Division Healthcare Quality Assessment (In Progress)



The Federal Bureau of Prisons (BOP) currently provides healthcare to more than 144,000 adults in custody (AICs) in 121 institutions geographically dispersed throughout the contiguous United States, Hawaii, and Puerto Rico. Medical services rendered to all federal AICs housed in BOP institutions are governed by federal law, comply with BOP policies/ procedures, and meet the accreditation standards for the American Corrections Association (ACA). In addition, BOP has approximately 34,369 employees who are responsible for the health and well-being of those in BOP custody. Employee health is seen as paramount in the operating of safe, secure, and humane prisons. The BOP’s Health Services Division (HSD) is responsible for medical, dental, social work services, and psychiatric mental health services for AICs in BOP facilities.


The National Academy of Public Administration (the Academy) is pleased to work on a project with BOP HSD to provide a comprehensive assessment of the quality of healthcare delivery and assess the alignment of BOP’s organizational structure with healthcare delivery and management. The Academy is a sub-contractor on this project; the prime contractor is Jefferson Consulting.

The project calls for:

  • Studying its current medical and mental health process, review best practices the BOP can utilize to improve the utilization review and telemedicine programs and define clear, actionable goals.
  • Studying its organizational structure to assess whether responsibility and authority for health care management are aligned and effective and provide both recommendations and a how-to for the BOP to pivot and transition to function and be seen as a health care system.
  • Reviewing and comparing its current utilization review and telemedicine processes, among other aspects, with the health care systems of other government agencies, non-governmental organizations, and international counterparts to distill effective practices.

Click the button below to view the Project Overview.

Project Overview

FACA Guidance

Pursuant to the Federal Advisory Committee Act, Title 5, Appendix 2, § 15, NAPA is required to provide public notice of the names and brief biographies of appointed study panel members and provide a reasonable opportunity for the public to comment on such appointments. Any concerns about the prospective Panel Advisory Group members should be directed to Brenna Isman, Director of Academy Studies (

View the language of the Act.


If you have any questions or comments regarding the study, please contact, Brenna Isman, Director of Academy Studies (

Study Fellows