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U.S. Department of Homeland Security Office of Inspector General: Advancing Change Management Processes


The Office of Inspector General (OIG) of the Department of Homeland Security (DHS) provides independent oversight and promotes excellence, integrity, and accountability within the Department. The OIG focuses its oversight on the Department’s core mission areas: preventing terrorism and enhancing security; securing and managing our borders; enforcing and administering our immigration laws; safeguarding and securing cyberspace; and ensuring resilient response to disasters. Both the Department and the OIG were established by Congress in 2002.

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Project Overview

Project Description

Between September 2020 and July 2022, the DHS OIG engaged the Academy in a multi-phase project to assist with advancing multiple change management efforts.

Phase One: Strategic Planning

The Academy worked closely with OIG leadership and senior staff to map a comprehensive approach to developing a Strategic Plan for 2022-2026. The Strategic Plan set high-level strategic goals and objectives for the OIG and identified performance indicators to provide measures of progress toward these goals and objectives. The Academy supported the development of the Strategic plan by facilitating planning and visioning sessions with OIG leadership that identified the agency's values and desired organizational outcomes and solicited wider OIG staff feedback on proposed goals, objectives, and strategies through a survey and focus groups. The final Strategic Plan can be accessed here.

Phase Two: GAO Action Plan and Strategic Workforce Plan

Following the draft strategic plan submission, the DHS OIG contracted the Academy to help develop an implementation plan as well as an action plan in response to the Government Accountability Office's (GAO) 21-316 report recommendations. Additionally, the Academy worked with DHS OIG to develop a Strategic Workforce Plan to address GAO's human capital related recommendations.

Phase Three: Human Capital Gap Assessment

In March of 2022, the DHS OIG contracted with the Academy to analyze the current state of the DHS OIG's workforce, identify factors that contributed to the current state, and provide recommendations for the DHS OIG to achieve its desired future state.

Study Fellows