Skip to main content

Justice, Fairness, Inclusion, and Performance.

Diversity A New Direction

Diversity: A New Direction

In September 2001, the Deputy Assistant Secretary for Diversity Management and Equal Employment Opportunity at the U.S. Department of Veterans Affairs (VA) requested that the National Academy of Public Administration (the Academy) review the department’s diversity and equal employment opportunity (EEO) policies, organizational structure, and staffing.

Its purpose was to recommend improvements to VA’s diversity program that would contribute to the attraction and retention of a high quality workforce, supports the department’s strategic mission, and delivers outstanding and cost effective services to its internal and external customers.

Click the button below to view the View Study Report.

View Report

Key Findings

  1. The Deputy Assistant Secretary for Diversity Management and EEO identified the current instruction
  2. (MP-7, Part 1, Chapter 2) affirmative action program as an area requiring revision and updating.
  3. Overall leadership for diversity-related matters resides with the Assistant Secretary for Human Resources and Administration.
  4. At the direction of Congress, the Office of Resolution Management (ORM) was established in 1997 to accept, investigate, and attempt to resolve EEO complaints from all VA organizations.


  1. A new diversity policy for VA
  2. An organizational structure for the Office of Diversity Management and EEO (ODM/EEO)
  3. A staff structure for ODM/EEO

Study Fellows