In the fall of 2015, The Department of Commerce (DOC) transitioned to an Enterprise Services (ES) delivery model for select Human Resources, Financial Management, Information Technology, and Acquisitions services to create efficiencies and reduce costs. While ES handled personnel action processing, the National Oceanic and Atmospheric Administration (NOAA)’s Office of Human Capital Services (OHCS) adopted a new business model for non-transactional HR services utilizing HR generalists as consultants and Centers of Expertise. The service delivery for HR crosses organizational boundaries and has left customers uncertain about the responsible service provider.
NOAA contracted the National Academy of Public Administration and the Parnin Group to assess the organizational and management structure of OHCS.
The assessment will include:
Click the button below to view the Project Overview.
Project OverviewIf you have any questions or comments regarding the study, please contact, Brenna Isman, Director of Academy Studies (BIsman@napawash.org).