The increasing digitization of government services aims to improve customer experience
by integrating systems and sharing data across agencies. While such integration can
streamline access and improve service delivery, it also raises concerns about the
potential exposure of sensitive personal information. Ensuring a balance between
effective data sharing and robust privacy protections is essential for maintaining public
trust and ensuring the integrity of government programs.
The Program Integrity Alliance—a non-profit initiative promoting data-driven, evidence-based integrity, and fraud prevention in government—contracted with the National Academy of Public Administration (the Academy) to conduct a study to address the inherent tensions between increased data sharing and protecting individual privacy rights in the context of program integrity and fraud prevention. The study explored how government agencies can expand data-sharing initiatives to enhance fraud prevention and program efficiency without compromising privacy. Key research questions included:
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Research PaperIf you have any questions or comments regarding the study, please contact, Brenna Isman, Director of Academy Studies (BIsman@napawash.org).