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Justice, Fairness, Inclusion, and Performance.

A Studyof Changing Rolesand Competencies

The 21st Century Federal Manager: A Study of Changing Roles and Competencies

For public servants to do their jobs well, good leadership is essential.

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Key Findings

This study identifies and compares the leadership skills needed now and in the future. It also assesses how well federal agency leaders are adapting to a rapidly changing world of management and supervision.


Specifically, the study focuses on four areas:

  • the changing roles of federal managers in the 21st Century;
  • the capability of federal managers to achieve their performance objectives and their agencies’ strategic objectives, especially with regard to the critical areas of human capital, financial, and information management;
  • the obstacles to being a more effective manager, such as lack of resources, insufficient support and authority, time constraints, and competency gaps; and
  • strategies and actions needed at various levels to enhance manager effectiveness