PODCAST: Big Changes Mean Big Challenges for Shared Services and Government HR with Academy Fellow Brodi Fontenot and OPM's Rebecca Ayers Season 2 · Ep 39
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This panel will focus on how the IRS can more effectively deploy advanced, but available, technologies such as machine learning to significantly reduce the tax gap by providing top-notch taxpayer service and more effectively finding taxpayers who have not fully reported the taxes that they legally owe. We will discuss the challenges related to deploying new technologies while simultaneously modernizing the IRS’s very old core accounting systems. This panel, moderated by Dr. Fred Forman, former EVP for American Management Systems and IRS Associate Commissioner for Modernization, will explore these issues.
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If the IRS is to fully realize the investments in its technology and its workforce advocated by the first two panels, it will require a leadership team committed to transforming its culture—not just at the top but all through the ranks of career IRS employees—as well as implementing a comprehensive change management strategy to guide them. Our final panel, moderated by Jim Cook from MITRE, will explore these issues, as well as key lessons learned from previous transformation efforts in the IRS and elsewhere.
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