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Justice, Fairness, Inclusion, and Performance.

National Academy of Public Administration Completes Review of Veterans Benefits Administration Efforts to Eliminate Disability Claims Backlog

Post Date: November 09, 2016

WASHINGTON, D.C.—The Veterans Benefits Administration (VBA) has made progress in reducing its disability claims backlog, but needs to fundamentally transform both its claims and appeals processes in order to ensure the highest quality service for the nation’s Veterans, according to a report released today by the National Academy of Public Administration (the Academy).