PODCAST: Big Changes Mean Big Challenges for Shared Services and Government HR with Academy Fellow Brodi Fontenot and OPM's Rebecca Ayers Season 2 · Ep 39
Academy Study
The National Academy of Public Administration (the Academy), from 2002 to 2003, explored a model that held tremendous promise for meeting today’s challenges and achieving significant long-term results: the high-performance cross-sector partnership.
This effort demonstrated how the sectors, working together, can more effectively serve the public. It also showed that customer satisfaction, performance measurement, and accountability were more than buzzwords.