Founder, Dorris Consulting International. Former Director, Office of Innovative Technologies, Office of Citizen Services and Innovative Technologies, U.S. General Services Administration. Former positions with Office of Citizen Services and Innovative Technology: Deputy Associate Administrator; Deputy Director, Office of Intergovernmental Solutions; Director, Office Intergovernmental Solutions. Other positions with the U.S. General Services Adminsitration: Branch Chief, Delegations and Procurement Management Review Divisions; Branch Chief, Information Resources Management. Associate, Booz Allen and Hamilton.
History of Employment
Primary Policy Areas
Primary Sector of Expertise
Federal
Primary Functions
Information Technology,
Academy Studies
Management Matters Podcast
Generative AI in Government Communications with Martha Dorris, Greg Giddens, and Jerry Mechling
Season: 1 Episode:190 | December 11, 2023
Show Notes:
In this episode of Management Matters we host part 5 of the Academy-GovExec TV series on Artificial Intelligence featuring Academy Fellows, Martha Dorris, Greg Giddens, and Jerry Mechling, moderated by GovExec's George Jackson. This fifth episode focuses on how government can use AI to improve its communications and increase the public's trust in government.
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Improving the Customer Service Experience in Government with Martha Dorris
Season: 1 Episode:110 | May 23, 2022
Show Notes:
On this episode, we welcome Martha Dorris, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs.