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Justice, Fairness, Inclusion, and Performance.

Martha Dorris

MEMBER SINCE: 2015

Martha Dorris profile headshot

History of Employment

Position
Division
Organization
Start
End
Founder
Dorris Consulting International
1/2016
present
Director
Office of Intergovernmental Solutions, Office of Innovative Technologies, Office of Citizen Services and Innovative Technologies
U.S. General Services Administration
10/2014
5/2015
Director
Office of Strategic Programs
GSA
5/2015
11/2015
Deputy Associate Administrator
Office of Innovative Technologies, Office of Citizen Services and Innovative Technologies
U.S. General Services Administration
6/2004
10/2014
Primary Policy Areas

Primary Sector of Expertise

Federal

Primary Functions

Information Technology,

Management Matters Podcast

Grand Challenge: Modernize and Reinvigorate the PublicService

Improving the Customer Service Experience in Government with Martha Dorris

Season: 1 Episode:110 | May 23, 2022

Show Notes:

On this episode, we welcome Martha Dorris, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs.