Founder, Dorris Consulting International. Former Director, Office of Innovative Technologies, Office of Citizen Services and Innovative Technologies, U.S. General Services Administration. Former positions with Office of Citizen Services and Innovative Technology: Deputy Associate Administrator; Deputy Director, Office of Intergovernmental Solutions; Director, Office Intergovernmental Solutions. Other positions with the U.S. General Services Adminsitration: Branch Chief, Delegations and Procurement Management Review Divisions; Branch Chief, Information Resources Management. Associate, Booz Allen and Hamilton.
History of Employment
Primary Policy Areas
Primary Sector of Expertise
Federal
Primary Functions
Information Technology,
Academy Studies
Management Matters Podcast
Improving the Customer Service Experience in Government with Martha Dorris
Season: 1 Episode:110 | May 23, 2022
Show Notes:
On this episode, we welcome Martha Dorris, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs.