Big Changes Mean Big Challenges for Shared Services and Government HR with Academy Fellow Brodi Fontenot and OPM's Rebecca Ayers

James-Christian Blockwood discusses U.S. Office of Personnel Management's modernization of federal HR and retirement IT systems with OPM’s Rebecca Ayers and Academy Fellow Brodi Fontenot. 

Building on a 2021 academy report urging congressional funding to modernize OPM systems, they describe the administration’s goal to build a merit-based workforce and modernize people management through the Federal HR 2.0 initiative. 

Key elements include moving agencies onto a mandatory single core HCM platform to replace over 100 systems, improve data, speed retirement processing, enable employee self-service, and generate an estimated nearly $1 billion in savings, alongside a voluntary OPM Shared Service Center offering standardized operational services and strategic consulting. They highlight historical swings between decentralization and centralization, the change-management challenges of standardization, feedback loops, and long-term commitment, and note upcoming milestones such as announcing the new core HCM system and additional agencies opting into shared services.

00:50 Modernization Stakes

02:34 Federal HR 2.0 Vision

04:58 Shared Services Context

07:41 Centralize Versus Decentralize

10:34 Change Management Hurdles

12:51 Mandatory Versus Voluntary

16:19 Why Now

17:17 Public Impact

21:09 Leader Playbook

22:37 Next Milestones

Management Matters is a presentation of the National Academy of Public Administration produced by Lizzie Alwan and Matt Hampton and edited by Matt Hampton. 

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