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Transforming How Government Operates: Four Methods of Change
April 27, 2025
This report highlights how government agencies can use innovative methods and tools to transform operations in a way that meets their missions and better serves their stakeholders.
Many of the problems of government can be solved by technology, but the real roadblock is knowing how to fix the problems citizens experience when they interact with the government. More than anything, government workers who want to innovate government operations and services need new methods and tools to help make better decisions and deliver more effective results.
Such frameworks provide practical pathways to help agencies transform their operations in a way that makes more effective use of resources. Transformation involves changing how people do their work, how processes are built to support faster and more effective service delivery, and how technologies are brought forward in new ways that leverage commercial best practices—all focused on improving mission results for businesses and citizens. While government leaders understand the need to transform in response to 21st-century demands, less is understood about actions they can take to address this imperative.