Improving the Customer Service Experience in Government with Martha Dorris
Season: 1 Episode:110 | May 23, 2022
Show Notes:
On this episode, we welcome Martha Dorris, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs.